Privacy Policy

This Privacy Policy explains how the website orthopedicsurgeonranchi.in (the practice of Dr. Ankur Saurav, Orthopedic & Joint Replacement Surgeon at Medifirst Hospital, Ranchi) collects, uses and protects information when you visit this website or contact us through it. It applies to this website only.

Information we collect

We collect two kinds of information:

• Information you give us — your name, phone number, email and any message you send when you use a contact or appointment form, tap to call, or message us on WhatsApp.
• Information collected automatically — your device and browser type, approximate location, the pages you view and how you reach them. This is gathered through cookies and analytics tools (Google Analytics, Google Ads and Microsoft Clarity) to help us understand and improve the site.

How we use your information

• To respond to your enquiry and help you book or manage an appointment.
• To understand which pages and services are useful, and to improve the website.
• To measure the performance of our Google advertising.

Cookies and analytics

This site uses cookies and similar technologies for analytics (Google Analytics 4), advertising measurement (Google Ads) and usability insights (Microsoft Clarity). You can block or delete cookies in your browser settings; some parts of the site may then work less smoothly. We do not use cookies to collect medical information.

How we share information

We do not sell your personal information. We share it only where necessary — with the clinic and hospital staff who arrange your appointment, and with the service providers that run this website and its tools (for example Google and, if you contact us there, WhatsApp/Meta). These providers process data on our behalf and under their own privacy terms.

Your medical records

This website does not store your clinical or medical records. Any medical records created during your care are kept confidentially at Medifirst Hospital in line with applicable medical and data-protection standards. Please do not send detailed medical history or reports through website forms or WhatsApp; bring them to your consultation instead.

Data retention

We keep enquiry details only as long as needed to assist you and to meet legitimate record-keeping requirements, after which they are deleted or anonymised.

Security

We take reasonable technical and organisational measures to protect the information collected through this site. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

Your rights

You may ask us to access, correct or delete the personal information you have shared with us through this website. Contact us using the details below and we will respond within a reasonable time.

Third-party links

This site may link to other websites (for example social media or the hospital). We are not responsible for their content or privacy practices; please review their policies.

Children’s privacy

This website is intended for a general adult audience and is not directed at children. We do not knowingly collect personal information from children through this site.

Changes to this policy

We may update this policy from time to time. The date below shows when it was last revised.